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IT Support Provided by Concept IT
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IT Support

As a small-to-Medium business you know how expensive down time can be.  Why settle for break-fix or proactive support when you can have fully Managed IT Services from Concept IT

Making IT work for you lets you focus on running your business while we take away the hassle... Our Managed IT Services allow you to enjoy a more reliable and worry-free IT system regardless of whether you've got 10 or 110 PC's. We monitor, manage and maintain your systems to keep them running the way they should be. 

Drive Productivity

Managed IT Services keeps your IT system running the way it should be so downtime is kept to a minimum.

Your staff enjoy having unlimited access to our help desk and technical support whenever they need it.

Even if it’s just advice and a chat you need; they are always willing to help.

Letting us take care of the system enables your staff to concentrate on what they should be doing—driving your business forward.

 

Save time & money

Our advanced iTrac Live software minimises downtime through automating many regular tasks such as best practice maintenance routines, monitoring backups, security updates and alerting us in advance of issues which could stop you from working.

Knowing that whatever happens with your system you’re covered with one fixed monthly fee makes budgeting simple. 

Stay informed & in control

Know what’s happening on every device, at all times with instant alerts by email. Set flexible policies for in the office, at home or on the road and allow access to employees to specific sites.

With real-time policy updates to devices, management of this service couldn’t be simpler.

Protect against Threats

Because our Managed IT Services keep all of your PC's, laptops and Mac's up to date you can rest assured that you're protected as far as possible from virus and security breaches. 

Fast, efficient and friendly

Managed IT Services from Concept IT  gives you the reassurance that whatever happens you’re in safe hands.  We manage all aspects of your infrastructure so you can concentrate on what matters to you—your business.

Features

iTrac Live is the system behind our fully managed service. iTrac Live installs a small agent on each device which is to be managed and from there on in, keeps in constant contact with the server. This agent provides monitoring and management of the device without users taking any action.

iTrac Live Architecture

  • SSL 1024-bit encryption in transit
  • Multiple-layer firewalls with SPI
  • iTrac Live Server based at Concept Datacentre

Part of your Team

We seek to understand your business and your staff as part of your team. We’re not here to just fix a problem, we’re here to help make a difference. Having a comprehensive understanding of critical roles can keep disruption to a minimum, reduce stress in the workplace and build rapport with your staff so they have the confidence that we can efficiently resolve their problems.

End-points supported

  • Windows XP, Pro 32-bit, x64 Edition
  • Windows Vista (32-bit, 64-bit)
  • Windows 7 (32-bit, 64-bit)
  • Windows 8 (32bit, 64-bit)
  • Windows Server 2003 / 2008 (R2, 32-bit, 64-bit)
  • Windows Small Business Server 2003 / 2008 / 2011
  • Windows Server 2012
  • Apple iOS, Android, Blackberry, Windows Mobile

Anywhere Support

Ensure your staff get the support they need wherever they are—on the road, home working, at a clients site. Our support can be accessed in many different ways, easily and efficiently regardless of where they are working.
IT Support PDF

 

To see how we can help you and your business - get in touch now...Click here or call us free on 0808 178 22 48 

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0808 178 22 48
Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner