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At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight.  Here you will find the latest information, advice and news from Concept.  If there are any topics you would like us to cover, please get in touch.  

13 July 2015
Why is better a single dedicated cloud service IT partner

After much deliberation over security, IT services departments around Newcastle and the North East started to stick their necks out give cloud computing a try. At the same time the huge amount of business groups weren’t waiting around, instead they were happily typing in their card numbers and doing the exact same thing but on a much larger scale.

The result of this nearly viral cloud service uptake is an IT services headache for the relevant IT departments. According to figures from the first quarter of 2015, the typical firm has over 900 cloud services applications.

The outcome is businesses now have numerous associations in the business. Each association has its own Service Level Agreement (SLA), its own data security levels, not one person is certain who owns the affiliation, and any markets that scale significantly are probably being lost over a segmented methodology.

The problem then for the IT services departments, because unavoidably this is where the liability is thrown to if something goes wrong, is how do you cope with this multi-solution yet multi-provider management problem?

A survey which took place in September 2014 which consulted 675 IT decision makers from international organisations, found that the bulk of businesses have purchased offerings from many vendors at a time, resulting in a multifaceted cloud services environment that may be obstructing their liveliness and haste the already competitive marketplace.

When asked if they were content with the multiple-vendors the majority of those questioned justifiably said ‘no’, 76% actually. What they said they’d prefer was a single dedicated cloud services IT partner, either to cope with the relationships with others or as a single provider.

Concept IT is one such provider in Newcastle which covers everything as a single provider. The past decade has seen not only Concept IT grow, but also our customers through the delivery of business oriented support services and systems. With many of our original customers from launch, we're proud of the quality, friendliness and focused services we deliver which enables us not only to retain clients for a very long time by being their trusted partner, but for them to recommend us to their trusted partners too.

Last March saw us move to new premises triple the size of our previous, we've launched a whole suite of cloud services and we've continued to invest in our people & systems in Newcastle. Later this year we will be further expanding our service team, upgrading our finance systems to offer alternative and easier ways to pay. We're very excited about the growth of the Concept Cloud Services - especially Hosted Exchange and Private Cloud, all under one easy to manage service from us.

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