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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Charlene Welsh, Health Care Provider  5.0 / 5.0
14 May 2018
Issue was dealt with straight away over the phone and followed up when technician was onsite the day after, Thanks again
Lisa Campbell, Health Care Provider  5.0 / 5.0
04 May 2018
We all want instant results - but 'very quick' is fine by me.
Ken Huitson, Accountants  4.5 / 5.0
18 April 2018
I was really impressed with Dom Glover's response, support and attitude. Thanks!
Emma Storey, Regional Charity  5.0 / 5.0
12 April 2018
Ian was fab and kept me updated through the process and sorted the issue quickly Thank you
Jacki Pigford, Regional Charity  5.0 / 5.0
04 April 2018
The person dealing with the problem was very mindful of the time I was spending on the phone whilst he was trying to figure out the problem so was very kind in continuing to work on the problem whilst I was able to move on and work on a different computer. He then called back to let me know when the problem was fixed. I really appreciated his kindness in not being condescending at all at my lack of any computer knowledge. He was very professional. All the members of the service team that I spoke to were very nice, friendly and helpful.
Anjalika Attiken, Health Care Provider  5.0 / 5.0
27 March 2018
Chris was very helpful & sorted the problem very quickly, great service
Leahann Smailes, Health Care Provider  5.0 / 5.0
23 March 2018
Being a problem outside of your control and relying on others to correct the issue, was pleased to receive regular updates on progress.
Philip Borlace, Design and Fabrication Company  5.0 / 5.0
19 March 2018
Prompt courteous service as always. Thanks to Ian
Ian Tyers, Design and Fabrication Company  5.0 / 5.0
16 March 2018
Very fast and efficient
Jason Simm, Distribution Company  5.0 / 5.0
14 March 2018
Thank you :)
Alice Ray, Distribution Company  5.0 / 5.0
08 March 2018
As a new Concept customer I am delighted with the service we are receiving. Transition can be difficult but the concept team are making it easy and painless. All the team have been very proactive and we feel that we have a true partnership with you already!
Lorraine Murray, Regional Charity  5.0 / 5.0
07 March 2018
Problem was resolved by Ian with 10 minutes Excellent service
Beverley Burlison, Home Improvement Company  5.0 / 5.0
06 March 2018
Chris Mitchell dealt with my concern very efficiently, great communication which helped solve my problem in no time.
Yvonne Brett, Manufacturing Company  5.0 / 5.0
05 March 2018
Great as always!
Mrs L Knaggs, Veterinary Surgery  5.0 / 5.0
09 February 2018
Great service as usually and issue resolved quickly
Louise Quin, Manufacturing Company  5.0 / 5.0
04 January 2018
git good like owt !
Ian Hampton, Telecoms Provider  5.0 / 5.0
22 December 2017
Splendid job, back up and running in no time
Emma Lackenby, Distribution Company  5.0 / 5.0
19 December 2017
Thanks for your help Ian always a pleasure speaking to you.
Suzanne Hall, Distribution Company  5.0 / 5.0
18 December 2017
Outstanding as per...
Dave Adams, Manufacturing Company  5.0 / 5.0
14 December 2017
the service provided by Ian Hindmarch was second to none. really nice guy. i am not the best with computers i think Ian picked up on this early on. he broke everything down to simplistic terms allowing me to know and understand what he was doing... filled the awkward silences up with Rugby talk and resolved my issue before i had realized. i was mobile at the time of the 1st call, Ian arranged a call back for me at 16:30 and called on the dot. Ian is a credit to the concept team and i hope to deal with him again should any issues arise with my computer in the future
Dave Adams, Manufacturing Company  5.0 / 5.0
12 December 2017
Fault fixed within the hour. However maybe it could have been noticed before if settings had been changed. 😀 just saying 😀
Lynn Henry, Veterinary Surgery  5.0 / 5.0
08 December 2017
Thanks :)
Alice Ray, Distribution Company  5.0 / 5.0
06 December 2017
Very quick & efficient
Beverley Playfor, Health Care Provider  5.0 / 5.0
04 December 2017
Your engineer tried various things to sort out the problem, however it turns out it was a problem with my sim card for my mobile wifi
Sue Gallacher, Manufacturing Company  5.0 / 5.0
01 December 2017
As usual - really friendly and understanding
Linda Collins, Manufacturing Company  5.0 / 5.0
29 November 2017
Sorted straight away - no bother at all.
Anthony Simm, Automotive Distributor  5.0 / 5.0
28 November 2017
A*
Michael Crawford, Telecoms Provider  5.0 / 5.0
27 November 2017
Ian is very helpful
Lola Murdoch, Automotive Distributor  5.0 / 5.0
24 November 2017
Being on a tight deadline on a Friday morning is always a bit stressful and your engineer was able to fix my database problem very quickly and efficiently. Thank you for this.
Holly Fidler, Health Care Provider  5.0 / 5.0
21 November 2017
Excellent service by Chris, my problem was resolved within minutes
Amanda Vasey, Distribution Company  5.0 / 5.0
21 November 2017
Chris was excellent as resolving our sage issue and response time was within minutes
Louise Quin, Manufacturing Company  5.0 / 5.0
21 November 2017
Ian was extremely helpful and resolved my issues promptly, thanks Ian
Debbie Barras , Childrens Nursery  5.0 / 5.0
20 November 2017
Fab service, issue was resolved straight away!!
Alice Ray, Distribution Company  5.0 / 5.0
16 November 2017
Splendid, Speedy response as all ways. Keep up the good work
Emma Lackenby, Distribution Company  5.0 / 5.0
10 November 2017
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Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner