The person dealing with the problem was very mindful of the time I was spending on the phone whilst he was trying to figure out the problem so was very kind in continuing to work on the problem whilst I was able to move on and work on a different computer. He then called back to let me know when the problem was fixed. I really appreciated his kindness in not being condescending at all at my lack of any computer knowledge. He was very professional. All the members of the service team that I spoke to were very nice, friendly and helpful.