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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Get help now

Get access to everything you need here.  If you need to speak to a member of our amazing IT Support Team, then please call 0845 838 22 48 / 01207 234 637 or email support@concept-its.co.uk 

Customer
Portal

Our customer portal gives you access to our systems.  Here you can search and find issues, faults and requests, place new requests for work, report IT issues, ask for a quote and check on the progress of your projects.  Copy invoices, health check reports and much more are also available.


 

Log a
fault

If you don't have access to our customer portal, simply enter your email address and the Asset ID number of the equipment you're using and you're able to report an IT issue or check on the progress of current requests.  You'll find your blue and orange Concept IT Asset sticker attached to the top of your PC or underneath your laptop. 

Emergency
inbox

Your Emergency Email Inbox springs into action in the event of a problem with your internet or email service.  Here you can check your incoming mail, respond to it and send out new mail without your customers even knowing there's been a problem! Once the problem is resolved, all of your messages will be delivered back to your system as usual.

Connect to a
technician

Sometimes our Amazing IT Support Team need to share your screen so we can help get your IT problem fixed.  It's not too often we need to use this link here as nearly all of the thousands of machines we manage have our Remote Monitoring and Management softare installed on them.  If our lovely helpdesk team ask you, pleae click the link below.

Questions? Concerns? Get in touch.
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0808 178 22 48
Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner