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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Service Statistics

Here at Concept IT we're dedicated to providing YOU with the best possible service. We're passionate about looking after our customers.

Our first promise is always the one hour call-back. Within one working hour of reporting your issue or request we will call you back to let you know what we have planned and when we will resolve it. 

We are currently achieving 100.00% of calls within the hour and the average time for all call-backs is 24 minutes.

Our service is backed up by service level agreements.  Every issue or request which is logged with us is categorised and the corresponding SLA is assigned.  Currently 90.353333333333% of work is being undertaken within the SLA's.

The service statistics on this page are automatically updated via a live link to our in-house management system called iTrac.  iTrac not only keeps us organised and on track for delivering a great service but it also provides our clients with direct access to report issues, log requests, view account informaiton, accept quotations and retrieve copy invoices.

To see how we can help you and your business - get in touch now...Click here or call us free on 0808 178 22 48

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0808 178 22 48
Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner