Testimonials

Completed very quickly

Issue was dealt with straight away over the phone and followed up when technician was onsite the day after, Thanks again

We all want instant results - but 'very quick' is fine by me.

I was really impressed with Dom Glover's response, support and attitude. Thanks!

Ian was fab and kept me updated through the process and sorted the issue quickly Thank you

The person dealing with the problem was very mindful of the time I was spending on the phone whilst he was trying to figure out the problem so was very kind in continuing to work on the problem whilst I was able to move on and work on a different computer. He then called back to let me know when the problem was fixed. I really appreciated his kindness in not being condescending at all at my lack of any computer knowledge. He was very professional. All the members of the service team that I spoke to were very nice, friendly and helpful.

Chris was very helpful & sorted the problem very quickly, great service

Being a problem outside of your control and relying on others to correct the issue, was pleased to receive regular updates on progress.

Prompt courteous service as always. Thanks to Ian

Very fast and efficient

Thank you :)

As a new Concept customer I am delighted with the service we are receiving. Transition can be difficult but the concept team are making it easy and painless. All the team have been very proactive and we feel that we have a true partnership with you already!

Problem was resolved by Ian with 10 minutes Excellent service

Chris Mitchell dealt with my concern very efficiently, great communication which helped solve my problem in no time.

Great as always!

Great service as usually and issue resolved quickly

git good like owt !

Splendid job, back up and running in no time

Thanks for your help Ian always a pleasure speaking to you.

Outstanding as per...

the service provided by Ian Hindmarch was second to none. really nice guy. i am not the best with computers i think Ian picked up on this early on. he broke everything down to simplistic terms allowing me to know and understand what he was doing... filled the awkward silences up with Rugby talk and resolved my issue before i had realized. i was mobile at the time of the 1st call, Ian arranged a call back for me at 16:30 and called on the dot. Ian is a credit to the concept team and i hope to deal with him again should any issues arise with my computer in the future

Fault fixed within the hour. However maybe it could have been noticed before if settings had been changed. 😀 just saying 😀

Thanks :)

Very quick & efficient

Your engineer tried various things to sort out the problem, however it turns out it was a problem with my sim card for my mobile wifi

As usual - really friendly and understanding

Sorted straight away - no bother at all.

A*

Ian is very helpful

Being on a tight deadline on a Friday morning is always a bit stressful and your engineer was able to fix my database problem very quickly and efficiently. Thank you for this.

Excellent service by Chris, my problem was resolved within minutes

Chris was excellent as resolving our sage issue and response time was within minutes

Ian was extremely helpful and resolved my issues promptly, thanks Ian

Fab service, issue was resolved straight away!!

Splendid, Speedy response as all ways. Keep up the good work