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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Testimonials

We're great at asking for feedback on a continual basis through the surveys we issue at the completion of each and every piece of work we do.  We're not so great at asking for testimonials though.  Here are a couple which we've received and we promise to work harder to actively ask for them going forward!

Very helpful
,   5.0 / 5.0
14 August 2018
Problem dealt with immediately. I have swapped out the monitor and the old one has gone to monitor heaven!! Glad I got your clarification first - that it wasn't just a settings problem. Many thanks
,   5.0 / 5.0
13 August 2018
Issue sorted in minutes, thank you
,   5.0 / 5.0
10 August 2018
Thank you so much for all your help and excellent service. :)
,   5.0 / 5.0
02 August 2018
Dominic was very helpful and solved the problem quickly.
,   5.0 / 5.0
31 July 2018
thanks Ian for sorting asap always a pleasure speaking to you
,   5.0 / 5.0
31 July 2018
Dom was unable to resolve over the phone, but the issue was an onsite one, but he was super helpful in researching what the issue could be and communicating with us.
,   4.8 / 5.0
24 July 2018
Over the last two days I have spoken to Dominic four times with a separate issues. He has been professional each time, rectifying the issues immediately or informing me on the progress. Thanks.
,   5.0 / 5.0
17 July 2018
Always polite, always helpful always act quickly with regard to the issue.
,   5.0 / 5.0
10 July 2018
Hopefully this issue is resolved, thanks for the continued support!
,   4.5 / 5.0
05 July 2018
I had 'lost' a directory and Dominic traced it very quickly for me and explained where it had gone! cheers.
,   5.0 / 5.0
28 June 2018
Ian was great throughout the issue . Fantastic support .
,   5.0 / 5.0
20 June 2018
Dominic fixed the issue in no time at all.
,   5.0 / 5.0
13 June 2018
This issue did take a bit of time to fix however the team at Concept kept us up to date all the way through the process until it was resolved. Excellent service as always, thank you.
,   4.8 / 5.0
06 June 2018
This issue did take a bit of time to fix however the team at Concept kept us up to date all the way through the process until it was resolved. Excellent service as always, thank you.
,   4.8 / 5.0
06 June 2018
Dealt with quickly
,   5.0 / 5.0
05 June 2018
Problem dealt with while on the telephone
,   5.0 / 5.0
29 May 2018
couldn't fault them fast and efficient, always jolly and helpful.
,   5.0 / 5.0
25 May 2018
Really great to have IT experts at the end of the phone who are always willing to help. Thank you. Tracy
,   4.5 / 5.0
22 May 2018
Completed very quickly
,   5.0 / 5.0
14 May 2018
Issue was dealt with straight away over the phone and followed up when technician was onsite the day after, Thanks again
,   5.0 / 5.0
04 May 2018
We all want instant results - but 'very quick' is fine by me.
,   4.5 / 5.0
18 April 2018
I was really impressed with Dom Glover's response, support and attitude. Thanks!
,   5.0 / 5.0
12 April 2018
Ian was fab and kept me updated through the process and sorted the issue quickly Thank you
,   5.0 / 5.0
04 April 2018
although I received an email to say the work on our diaries had been concluded I have since found out that it has not been carried out, no one from Concept bothered to call me and let me know this
,   3.0 / 5.0
29 March 2018
The person dealing with the problem was very mindful of the time I was spending on the phone whilst he was trying to figure out the problem so was very kind in continuing to work on the problem whilst I was able to move on and work on a different computer. He then called back to let me know when the problem was fixed. I really appreciated his kindness in not being condescending at all at my lack of any computer knowledge. He was very professional. All the members of the service team that I spoke to were very nice, friendly and helpful.
,   5.0 / 5.0
27 March 2018
Chris was very helpful & sorted the problem very quickly, great service
,   5.0 / 5.0
23 March 2018
Being a problem outside of your control and relying on others to correct the issue, was pleased to receive regular updates on progress.
,   5.0 / 5.0
19 March 2018
Prompt courteous service as always. Thanks to Ian
,   5.0 / 5.0
16 March 2018
Very fast and efficient
,   5.0 / 5.0
14 March 2018
Thank you :)
,   5.0 / 5.0
08 March 2018
As a new Concept customer I am delighted with the service we are receiving. Transition can be difficult but the concept team are making it easy and painless. All the team have been very proactive and we feel that we have a true partnership with you already!
,   5.0 / 5.0
07 March 2018
Problem was resolved by Ian with 10 minutes Excellent service
,   5.0 / 5.0
06 March 2018
Chris Mitchell dealt with my concern very efficiently, great communication which helped solve my problem in no time.
,   5.0 / 5.0
05 March 2018
Great as always!
,   5.0 / 5.0
09 February 2018

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0808 178 22 48
Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner