0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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We're great at asking for feedback on a continual basis through the surveys we issue at the completion of each and every piece of work we do.  We're not so great at asking for testimonials though.  Here are a couple which we've received and we promise to work harder to actively ask for them going forward!

the service provided by Ian Hindmarch was second to none. really nice guy. i am not the best with computers i think Ian picked up on this early on. he broke everything down to simplistic terms allowing me to know and understand what he was doing... filled the awkward silences up with Rugby talk and resolved my issue before i had realized. i was mobile at the time of the 1st call, Ian arranged a call back for me at 16:30 and called on the dot. Ian is a credit to the concept team and i hope to deal with him again should any issues arise with my computer in the future
Dave Adams, Manufacturing Company  5.0 / 5.0
12 December 2017
Fault fixed within the hour. However maybe it could have been noticed before if settings had been changed. 😀 just saying 😀
Lynn Henry, Veterinary Surgery  5.0 / 5.0
08 December 2017
Thanks :)
Alice Ray, Distribution Company  5.0 / 5.0
06 December 2017
Very quick & efficient
Beverley Playfor, Health Care Provider  5.0 / 5.0
04 December 2017
Your engineer tried various things to sort out the problem, however it turns out it was a problem with my sim card for my mobile wifi
Sue Gallacher, Manufacturing Company  5.0 / 5.0
01 December 2017
As usual - really friendly and understanding
Linda Collins, Manufacturing Company  5.0 / 5.0
29 November 2017
Sorted straight away - no bother at all.
Anthony Simm, Automotive Distributor  5.0 / 5.0
28 November 2017
Michael Crawford, Telecoms Provider  5.0 / 5.0
27 November 2017
Ian is very helpful
Lola Murdoch, Automotive Distributor  5.0 / 5.0
24 November 2017
Being on a tight deadline on a Friday morning is always a bit stressful and your engineer was able to fix my database problem very quickly and efficiently. Thank you for this.
Holly Fidler, Health Care Provider  5.0 / 5.0
21 November 2017
Excellent service by Chris, my problem was resolved within minutes
Amanda Vasey, Distribution Company  5.0 / 5.0
21 November 2017
Chris was excellent as resolving our sage issue and response time was within minutes
Louise Quin, Manufacturing Company  5.0 / 5.0
21 November 2017
Ian was extremely helpful and resolved my issues promptly, thanks Ian
Debbie Barras , Childrens Nursery  5.0 / 5.0
20 November 2017
Fab service, issue was resolved straight away!!
Alice Ray, Distribution Company  5.0 / 5.0
16 November 2017
Splendid, Speedy response as all ways. Keep up the good work
Emma Lackenby, Distribution Company  5.0 / 5.0
10 November 2017
Very quick 'splendid' service!
Nicole McPhail, Distribution Company  5.0 / 5.0
09 November 2017
Fast response, very helpful, thank you
Amanda Vasey, Distribution Company  5.0 / 5.0
07 November 2017
Excellent service as per usual. Thank you.
Kath Simpson, Regional Charity  5.0 / 5.0
07 November 2017
Splendid job, back up and running in no time. Well done lads
Emma Lackenby, Distribution Company  4.0 / 5.0
06 November 2017
Really happy to help and extremely efficient!!
Linda Collins, Manufacturing Company  5.0 / 5.0
03 November 2017
Thank you so much for your patience Dominic you a star
Christine Slassor, Regional Charity  5.0 / 5.0
02 November 2017
Issue regarding sage resolved in minutes. Ian is superb and always has time for a conversation with us on the phone while fixing our issues. Keep up the good work
Louise Quin, Manufacturing Company  5.0 / 5.0
01 November 2017
Another problem solved, thanks Dom
Alex Cheyne, Business Support Service Provider  5.0 / 5.0
25 October 2017
Both Dominic and Sherri were great and provided an excellent level of service.
Alex Cheyne, Business Support Service Provider  5.0 / 5.0
19 October 2017
Lynn Henry, Veterinary Surgery  2.5 / 5.0
17 October 2017
Thanks for your help Ian. Spot on as always.
David Smith, Manufacturing Company  5.0 / 5.0
16 October 2017
muy bueno
Demi Howie, Health Care Provider  5.0 / 5.0
13 October 2017
Chris was excellent at resolving my vpn issue straight away. The response time is second to none
Louise Quin, Manufacturing Company  5.0 / 5.0
12 October 2017
Ian has been fantastic working on our issues and even given us a call each day to ensure no further issues arose with our server running out of memory, he has certainly gone that extra mile in the short time we have been with Concept
CIT Support, Manufacturing Company  5.0 / 5.0
09 October 2017
Thanks to Dominic for his very speedy response to my issue with Connect - he resolved it while I was on the telephone with him, couldn't ask for any better1
Debbie Barras , Childrens Nursery  5.0 / 5.0
27 September 2017
Very quick response to urgent fault.
Sandra Britten, Health Care Provider  5.0 / 5.0
14 September 2017
As always the problem was dealt with as quickly as possible
Lisa Campbell, Health Care Provider  5.0 / 5.0
11 September 2017
Problem solved quickly & efficiently
Beverley Playfor, Health Care Provider  5.0 / 5.0
30 August 2017
Good once they believed it was an issue on my pc rather than the other service users issue. Took me over an hour to convince someone that it was my pc!!
Stephanie Hall, Health Care Provider  3.8 / 5.0
11 August 2017
Great Service as usual!
Lynn Shearer, Commercial Shopfitters  5.0 / 5.0
11 August 2017

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Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner