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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Testimonials

We're great at asking for feedback on a continual basis through the surveys we issue at the completion of each and every piece of work we do.  We're not so great at asking for testimonials though.  Here are a couple which we've received and we promise to work harder to actively ask for them going forward!

Top notch
,   5.0 / 5.0
25 February 2020
Top notch
,   5.0 / 5.0
25 February 2020
service slower than normal due to the inclement weather, however still sorted within 1 hour so very good considering the staffing issues with the snow.
,   4.3 / 5.0
24 February 2020
Problem sorted in minutes great service
,   5.0 / 5.0
14 February 2020
Very quick resolution to problem with internet speed - corrected the DNS full business.
,   5.0 / 5.0
11 February 2020
Thanks Katie - swift work
,   5.0 / 5.0
11 February 2020
I always get a friendly response when I ring with a problem. The team at concept have always tried to fix any issues as quickly as possible.
,   5.0 / 5.0
04 February 2020
Great service, very quick to resolve the issue and friendly to talk to.
,   5.0 / 5.0
03 February 2020
Problem sorted within minutes, thank you
,   5.0 / 5.0
31 January 2020
Ian from support was very helpful and solved my issues.
,   5.0 / 5.0
30 January 2020
Great Service!
,   4.8 / 5.0
30 January 2020
I was sat at my desk, fretting away due to the wonders of email setup and shared inboxes, my brain turning to mush. A quick phonecall to Ian and he rushed in like a technological wizard-like He-Man and sorted the issue within minutes. A true credit to the team and a proper gent.
,   5.0 / 5.0
28 January 2020
Resolved quickly and efficiently while on phone
,   5.0 / 5.0
27 January 2020
Very helpful and friendly. I was helped straight away and issues sorted very quickly with an explanation given as to why issues had happened.
,   5.0 / 5.0
23 January 2020
Professional, helpful, timely support as always.
,   5.0 / 5.0
13 January 2020
Repeated regular problem good response each time all great & helpful but time consuming and frustrating needs solution to resolve
,   4.5 / 5.0
07 January 2020
Thank you
,   4.3 / 5.0
07 January 2020
Graig was very thorough and ensured that the issue was resolved fully before ending the call which was very reassuring.
,   5.0 / 5.0
03 January 2020
Patient and very helpful
,   5.0 / 5.0
23 December 2019
thank you for resolving so quickly :-)
,   5.0 / 5.0
23 December 2019
Very fast service
,   5.0 / 5.0
12 December 2019
All good as usual !
,   5.0 / 5.0
10 December 2019
Craig was very helpful and has resolved the problem quickly and professional / making it easy for me to understand the issue. Many Thanks Michelle Varty Fresh Freight Group - Washington Tyne and Wear
,   5.0 / 5.0
05 December 2019
Great service as always. Fast response on the phone, informative of the issues causing the faults and very pleasant to deal with.
,   5.0 / 5.0
04 December 2019
Great service and quick!
,   5.0 / 5.0
27 November 2019
Craig as always completed the request with urgency and efficiency. Well done and thank you
,   5.0 / 5.0
20 November 2019
Really please with the work Craig did on our website.
,   5.0 / 5.0
23 October 2019
John was very helpful and knew exactly how to fix the issue. Great service thank you.
,   5.0 / 5.0
15 October 2019
Can't thank the engineer enough, very pleasant, polite and talked me through the whole procedure.
,   5.0 / 5.0
11 October 2019
Excellent job by Ian !!!! always helpful and polite an asset to your company,,,, :-)
,   5.0 / 5.0
09 October 2019
Really appreciate the quick turnaround
,   5.0 / 5.0
03 October 2019
Excellent service from John, managed to save my spreadsheet after hours of input. Thank you
,   5.0 / 5.0
27 September 2019
First Class Service, always helpful and on hand for any queries. Highly recommend
,   5.0 / 5.0
24 September 2019
John diverted my emails within seconds of the request being sent. His offer of support was gratefully received. Love this company!!! xxxx
,   5.0 / 5.0
20 September 2019
John's approach and resolution of any issues that I report is always first class.
,   5.0 / 5.0
19 September 2019

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0808 178 22 48
Concept IT is ISO27001 UKAS Certified Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is Cyber Essentials Certified