We're great at asking for feedback on a continual basis through the surveys we issue at the completion of each and every piece of work we do. We're not so great at asking for testimonials though. Here are a couple which we've received and we promise to work harder to actively ask for them going forward!
, 5.0 / 5.0
25 February 2020
, 5.0 / 5.0
25 February 2020
service slower than normal due to the inclement weather, however still sorted within 1 hour so very good considering the staffing issues with the snow.
, 4.3 / 5.0
24 February 2020
Problem sorted in minutes great service
, 5.0 / 5.0
14 February 2020
Very quick resolution to problem with internet speed - corrected the DNS full business.
, 5.0 / 5.0
11 February 2020
Thanks Katie - swift work
, 5.0 / 5.0
11 February 2020
I always get a friendly response when I ring with a problem. The team at concept have always tried to fix any issues as quickly as possible.
, 5.0 / 5.0
04 February 2020
Great service, very quick to resolve the issue and friendly to talk to.
, 5.0 / 5.0
03 February 2020
Problem sorted within minutes, thank you
, 5.0 / 5.0
31 January 2020
Ian from support was very helpful and solved my issues.
, 5.0 / 5.0
30 January 2020
, 4.8 / 5.0
30 January 2020
I was sat at my desk, fretting away due to the wonders of email setup and shared inboxes, my brain turning to mush.
A quick phonecall to Ian and he rushed in like a technological wizard-like He-Man and sorted the issue within minutes.
A true credit to the team and a proper gent.
, 5.0 / 5.0
28 January 2020
Resolved quickly and efficiently while on phone
, 5.0 / 5.0
27 January 2020
Very helpful and friendly.
I was helped straight away and issues sorted very quickly with an explanation given as to why issues had happened.
, 5.0 / 5.0
23 January 2020
Professional, helpful, timely support as always.
, 5.0 / 5.0
13 January 2020
Repeated regular problem good response each time all great & helpful but time consuming and frustrating needs solution to resolve
, 4.5 / 5.0
07 January 2020
, 4.3 / 5.0
07 January 2020
Graig was very thorough and ensured that the issue was resolved fully before ending the call which was very reassuring.
, 5.0 / 5.0
03 January 2020
, 5.0 / 5.0
23 December 2019
thank you for resolving so quickly :-)
, 5.0 / 5.0
23 December 2019
, 5.0 / 5.0
12 December 2019
, 5.0 / 5.0
10 December 2019
Craig was very helpful and has resolved the problem quickly and professional / making it easy for me to understand the issue.
Many Thanks Michelle Varty
Fresh Freight Group - Washington Tyne and Wear
, 5.0 / 5.0
05 December 2019
Great service as always.
Fast response on the phone, informative of the issues causing the faults and very pleasant to deal with.
, 5.0 / 5.0
04 December 2019
, 5.0 / 5.0
27 November 2019
Craig as always completed the request with urgency and efficiency. Well done and thank you
, 5.0 / 5.0
20 November 2019
Really please with the work Craig did on our website.
, 5.0 / 5.0
23 October 2019
John was very helpful and knew exactly how to fix the issue. Great service thank you.
, 5.0 / 5.0
15 October 2019
Can't thank the engineer enough, very pleasant, polite and talked me through the whole procedure.
, 5.0 / 5.0
11 October 2019
Excellent job by Ian !!!! always helpful and polite an asset to your company,,,, :-)
, 5.0 / 5.0
09 October 2019
Really appreciate the quick turnaround
, 5.0 / 5.0
03 October 2019
Excellent service from John, managed to save my spreadsheet after hours of input.
Thank you
, 5.0 / 5.0
27 September 2019
First Class Service, always helpful and on hand for any queries. Highly recommend
, 5.0 / 5.0
24 September 2019
John diverted my emails within seconds of the request being sent. His offer of support was gratefully received. Love this company!!! xxxx
, 5.0 / 5.0
20 September 2019
John's approach and resolution of any issues that I report is always first class.
, 5.0 / 5.0
19 September 2019
