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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Testimonials

We're great at asking for feedback on a continual basis through the surveys we issue at the completion of each and every piece of work we do.  We're not so great at asking for testimonials though.  Here are a couple which we've received and we promise to work harder to actively ask for them going forward!

Friendly, helpful and patient.
,   5.0 / 5.0
19 October 2018
Kept informed via emails at all times on process of fault. Telephone communication excellent. Craig and Dominic excellent. Many thanks!!!
,   5.0 / 5.0
19 October 2018
Craig, as always, very helpful.. No problems whatsoever
,   5.0 / 5.0
17 October 2018
Fast efficient service.
,   4.8 / 5.0
10 October 2018
Efficient
,   5.0 / 5.0
08 October 2018
Quickly resolved
,   5.0 / 5.0
24 September 2018
Quickly resolved the issue
,   5.0 / 5.0
24 September 2018
Overall excellent, helpful and polite. Could not ask for a better service.
,   5.0 / 5.0
21 September 2018
2nd time I've used Concept and both times excellent service. Problems sorted out as quickly as possible. Both Craig and Ian really friendly and helpful keeping me updated as they progress.
,   5.0 / 5.0
18 September 2018
As always great service! Thank You
,   5.0 / 5.0
17 September 2018
I rang to report a problem with Sage payroll and got to speak to Craig. Craig was really helpful and very informative about what he was doing. Nice to speak to someone who was very pleasant and took the time to explain.
,   5.0 / 5.0
13 September 2018
deal with very fast and efficiently. Thank You.
,   5.0 / 5.0
11 September 2018
Dealt with my issue immediately whilst still on the phone, very helpful. Thank you
,   5.0 / 5.0
31 August 2018
Dominic was very helpful as usual !
,   5.0 / 5.0
28 August 2018
very pleasant and communication is excellent
,   5.0 / 5.0
23 August 2018
friendly and helpful staff lots of patience
,   5.0 / 5.0
23 August 2018
Excellent work fast and efficient
,   5.0 / 5.0
21 August 2018
Fantastic fast service
,   5.0 / 5.0
20 August 2018
Very helpful
,   5.0 / 5.0
14 August 2018
Problem dealt with immediately. I have swapped out the monitor and the old one has gone to monitor heaven!! Glad I got your clarification first - that it wasn't just a settings problem. Many thanks
,   5.0 / 5.0
13 August 2018
Issue sorted in minutes, thank you
,   5.0 / 5.0
10 August 2018
Thank you so much for all your help and excellent service. :)
,   5.0 / 5.0
02 August 2018
Dominic was very helpful and solved the problem quickly.
,   5.0 / 5.0
31 July 2018
thanks Ian for sorting asap always a pleasure speaking to you
,   5.0 / 5.0
31 July 2018
Dom was unable to resolve over the phone, but the issue was an onsite one, but he was super helpful in researching what the issue could be and communicating with us.
,   4.8 / 5.0
24 July 2018
Over the last two days I have spoken to Dominic four times with a separate issues. He has been professional each time, rectifying the issues immediately or informing me on the progress. Thanks.
,   5.0 / 5.0
17 July 2018
Always polite, always helpful always act quickly with regard to the issue.
,   5.0 / 5.0
10 July 2018
Hopefully this issue is resolved, thanks for the continued support!
,   4.5 / 5.0
05 July 2018
I had 'lost' a directory and Dominic traced it very quickly for me and explained where it had gone! cheers.
,   5.0 / 5.0
28 June 2018
Ian was great throughout the issue . Fantastic support .
,   5.0 / 5.0
20 June 2018
Dominic fixed the issue in no time at all.
,   5.0 / 5.0
13 June 2018
This issue did take a bit of time to fix however the team at Concept kept us up to date all the way through the process until it was resolved. Excellent service as always, thank you.
,   4.8 / 5.0
06 June 2018
This issue did take a bit of time to fix however the team at Concept kept us up to date all the way through the process until it was resolved. Excellent service as always, thank you.
,   4.8 / 5.0
06 June 2018
Dealt with quickly
,   5.0 / 5.0
05 June 2018
Problem dealt with while on the telephone
,   5.0 / 5.0
29 May 2018

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0808 178 22 48
Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner