0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Who We Are

Concept IT was established back in 2005 with the aim to provide small and medium sized businesses in the North East of England with quality, professional Managed IT services and support.

The past decade has seen not only Concept IT grow but also our customers through the delivery of business oriented IT support and IT systems. With many of our original customers from the start, we're proud of the quality, friendliness and focused services we deliver which enable us not only to retain clients for a very long time by being their trusted partner, but for them to recommend us to their peers too.

Doing things right and ensuring everything we do revolves around our core values of quality, professionalism and integrity doesn't mean we're expensive; we invest in technology, use our experience and stick to best practice to ensure we're efficient and effective.

Unlike other IT Support Providers in Newcastle, Gateshead and Durham, our service includes unlimited telephone, remote AND on-site support when you need it.  We don't give you a cheap price and then charge by the hour for site visits!

To see how we can help you and your business - get in touch now...Click here or, call us free on 0808 178 22 48

Our Values, vision & mission statement

We're proud of the quality, friendly and focused services we deliver which enables us not only to retain clients for a very long time by being their trusted partner, but for them to recommend us to their peers too.  

With a clear vision, great values and a solid mission statement, everyone knows what we need to do to provide an amazing service to our clients.


What we can do for you

Outsourcing your IT Support and IT Services with Concept IT not only saves you money over in-house staff but it can in fact provide you with a much greater service level.  Having a team of experts at your disposal ensures that no matter what the problem, there's always someone on hand to resolve it. 

From cloud to on-premise servers, software and connectivity, we've got you covered.

IT Support & managed services

As a small or medium sized business, you know how expensive down time can be.  Why settle for break-fix or proactive IT support when you can have  fully managed IT services from Concept IT.

Our Managed IT Services allow you to enjoy a more reliable and worry-free IT system. with unlimited access to our friendly helpdesk, your staff can focus on getting their job done.

How we
do it

With your business systems and IT services being the centre of everything you do, ensuring they're running efficiently is critical to your sucsess.  Everything we do is based arround offering you an amazing service to keep your IT up and running.  

We use the latest software, systems and expert staff to provide the most efficient and effective service possible. 


To see how we can help you and your business - get in touch now...Click here or call us free on 0808 178 22 48


Questions? Concerns? Get in touch.
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0808 178 22 48
Concept IT uses ProofPoint Essentials Email Security and Continuity for excellent anti-spam solutions Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2008 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is a Sophos Anti-Virus Partner