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At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight.  Here you will find the latest information, advice and news from Concept.  If there are any topics you would like us to cover, please get in touch.  

23 February 2022
Extinguishing GreCon’s IT problems

Newcastle-based GreCon Limited is part of the Fagus-GreCon group and the market leader in industrial fire prevention and measuring technology solutions.

GreCon is a relatively new client of Concept’s and selected us as the firm’s trusted IT partner after hearing about our services from other businesses.

Challenge

The company’s relationship with a previous managed IT service provider had broken down and the team started to lose trust in their support.

The GreCon team were facing a number of difficulties, which impacted the smooth running of the business, and they felt IT problems were not being resolved.

The main issue the business encountered was its email system, which was intermittent in sending and receiving emails, which could have caused problems with GreCon’s client relationships and reputation.

Solution

To ensure all of the team’s needs were met, the Concept crew stepped in and worked our magic – we analysed and developed solutions to the challenges GreCon was facing and created a detailed roadmap so both we and the client knew the goals we were aiming for.

Our key mission was to resolve the email issues quickly to ensure the team could efficiently and safely send and receive emails.

We now offer on going IT management and support to the business, which prevents downtime.

Results

Managing director Jonathan Hamill said: “Working with Concept has been incredible so far; they solved a lot of our problems within a few months. They were able to examine our current IT situation and provide an honest assessment of our problems. They understood our business and adapted their services to our needs.

“I feel working with Concept is similar to having an IT department in the company, rather than externally, as the working relationship is great, open and supportive at all times.”

Testimonial

“Thank you very much for your excellent service as our new IT partner. I’m glad we decided to rely on Concept IT.

“In every respect, the level of understanding and the forward-thinking nature of everyone in the team has been outstanding. I used to worry about a range of IT challenges, but these days, I am left to focus on running our business, knowing Concept IT has everything under control.”

Jonathan Hamill, managing director of GreCon Limited

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