At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight. Here you will find the latest information, advice and news from Concept. If there are any topics you would like us to cover, please get in touch.
Can you believe we are 15 this year? Concept IT started off in 2005, set up by our managing director Kevin Embleton, and it’s fair to say it’s been quite the journey.
From a team of three when we launched, we’ve grown to 12, all working together to provide ethical IT services to small and medium-sized businesses.
As Kevin explains: “I saw there was a gap in the market. At the time, there were big IT companies offering support to the big firms, and everything else was quite basic and reactive.
“I wanted to bring enterprise-level support and corporate facilITies to smaller companies, at the same time as operating ethically; we never try to sell clients anything they don’t need and we’re not pushy.”
And we’re obviously doing something right; we’ve consistently recorded a customer satisfaction rate of 96 per cent, and this year we’ve been shortlisted for the European IT & Software Excellence Awards, IT Support & Service Awards and North East Business Awards.
We couldn’t do it without our wonderful team and our fantastic clients, many of whom have been with us from the very start.
Kevin added: “Our customers know that they can trust us and that we genuinely care; we’ll always go the extra mile to make sure they get the very best service.
“We work with numerous clients who operate to the highest of standards in their fields – they inspire us to strive to offer world class services. We’re proud to help those endeavouring to achieve higher accreditations and we do all we can to support them in their efforts.”
To mark the special anniversary, we packed our bags and headed over to the spectacular The Fitz Country House in Cockermouth for a development weekend. We had a brilliant time toasting to our success and making excITing future plans for the company.
As for our clients, we’ve a variety of special events planned for them to help us celebrate over the coming months, so watch this space.
Here’s to the next 15!