freephone
0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
Request a call-back
Your name

Email address

Telephone

Company name

Blog

At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight.  Here you will find the latest information, advice and news from Concept.  If there are any topics you would like us to cover, please get in touch.  

03 December 2020
Keeping in touch with Concept

Human contact is vital, even in a pandemic, and we’re so pleased to have been able to help residents at a local hospice keep in touch with their loved ones – virtually, of course.

The team here at Concept have provided fully managed IT services to Alice House Hospice, in Hartlepool, for 15 years, and we really wanted to help them during the recent Covid-19 lockdown, when care home visits were banned to stop the spread of the virus.

So, we approached technology specialist Exertis to help find the ideal digital solution – and they came up trumps!

Exertis, one of the UK’s largest technology distribution and specialist service providers, donated 18 Facebook Portals to the hospice to help patients chat to their families – no matter where they are.

Following the donation, we installed the portals and donated all necessary ancillary equipment, as well as providing free training sessions for hospice staff.

Alice House Hospice CEO Tracy Woodall said: “The Facebook Portals were invaluable during lockdown to combat loneliness and keep our patients in touch with their families.

“Using technology to stay connected has made a huge difference to the wellbeing of our patients and meant we were able to protect them as well as our team.

“As many of our patients’ families do not live close by, the Facebook Portals will offer an alternative solution for families long after Covid-19 is under control.”

Concept managing director Kevin Embleton added: “We’re passionate about helping our clients in as many ways as we possibly can and when I heard the appeal from Alice House Hospice I knew that the fantastic team at Exertis would be able to help with a donation.

“It’s important for families to be able to stay in contact with each other, now more than ever - the Facebook Portals have enabled patients to chat to their friends and families while maintaining a link to the world outside.

“The technology Alice House Hospice now has will continue to benefit the patients for years to come and we are thrilled to hear how much the patients have loved using them.”

Global Head of Gaming at Exertis Ross Holt said: “We were delighted to be able to play a part in the donation of Facebook Portals to such a deserving cause as the Alice House Hospice, particularly at a time when lockdown and social distancing has prevented face to face interaction."

Questions? Concerns? Get in touch.
eMail us!
0808 178 22 48
Concept IT is ISO27001 UKAS Certified Concept IT is a HP Business Partner Concept IT is a Microsoft Certified Partner ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001 UKAS Certified so you can be confident in receiving a fantastic service from us every time Concept IT is Cyber Essentials Certified