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At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight.  Here you will find the latest information, advice and news from Concept.  If there are any topics you would like us to cover, please get in touch.  

08 September 2020
Keeping it in the cloud – supporting home-working at Commerical Expert

Commercial Expert is an independent commercial whole-market loan broker, providing business funding and ancillary financial services solutions.


Having worked with our managing director Kevin previously, Commercial Expert’s Mike Coates approached Concept IT when he wasn’t happy with the service he was getting from his current IT supplier.

Mike, Commercial Expert’s managing director, said: “We moved away from our in-house server to the cloud, which was a big change for us. I trust Kevin’s advice and trust is incredibly important these days, especially when handling something so essential to a business, so Concept were the obvious choice.

“We weren’t receiving the best service from our old supplier so we jumped ship quite quickly and went to Concept IT.”


With working from home increasingly common, the Commercial Expert team needed to be sure of the service they were getting – and we delivered.

Mike said: “We now have a qualITy dialing system, which is efficient and gives us access to everything we need, no matter where we are.

“We submit any faults or enquiries through the online portal, which is incredibly easy to use. The Concept IT team are quick to answer our calls and most of the time solve our problems there and then.”


We were pleased to help the Commercial Expert team get set up with everything they needed to work from home, with time being of the essence.

Mike said: “The transition from our old in-house system to the cloud was seamless. The Concept IT team have the knowledge and experience, meaning they provide the right equipment and solution every time.

“The cloud we now have in place has made working from home incredibly easy to do for everyone.”


“I’ve known Kevin since 2001, and he’s honest, genuine and caring. The Concept IT team are a fair and decent bunch of people; they are reliable, never oversell and always provide a solution.

“We’ve also found that team are very similar to us in terms of their ethics and values, which makes them really easy to work with.

“They are all really nice guys and great to work with – I trust them totally and they’re going a grand job!”

Mike Coates, Commercial Expert managing director

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