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Our IT Services in Durham provides a specialised outsourced IT Support service to companies in Durham and the North East area. Our IT services engineers can rapidly connect to your desktop computers to carry out any IT support such as upkeeps, upgrades or installations via remote, allowing you and your staff to carry on your business with little interruption. Our refined servers and network monitoring systems can help classify problems before they actually happen. When a latent problem is found by our system, the system will immediately alert us to the issue and mark it with a priority level. Our engineers can then pick up the ticket submitted and complete the required actions to resolve the issue.

The bulk of the time the client will never know of the issue and will continue using their IT systems as usual without disruption. IT services has become critical to the endurance of many small and medium sized businesses in Durham. Downtime can really affect business, but an IT Support agreement from Concept ITS can ensure your IT systems are maintained stress free.

Managed IT Services keeps your IT system running the way it should be so downtime is kept to a minimum.

Your staff enjoy having unlimited access to our help desk and technical support whenever they need it. Even if it’s just advice and a chat you need; they are always willing to help. Letting us take care of the system enables your staff to concentrate on what they should be doing—driving your business forward.

Our advanced iTrac live software minimises downtime through automating many regular tasks such as best practice maintenance routines, monitoring backups, security updates and alerting us in advance of issues which could stop you from working.

• Knowing that whatever happens with your system you’re covered with one fixed monthly fee makes budgeting simple.
• Know what’s happening on every device, at all times with instant alerts by email. Set flexible policies for in the office, at home or on the road and allow access to employees to specific sites.
• With real-time policy updates to devices, management of this service couldn’t be simpler.

Because our Managed IT Services keep all of your PC's, laptops and Mac's up to date you can rest assured that you're protected as far as possible from virus and security breaches.

Ensure your staff get the support they need wherever they are on the road, home working, at a client’s site. Our support can be accessed in many different ways, easily and efficiently regardless of where they are working.