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01207 234637
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IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Helpful as always, issue resolved whilst on the phone. Please could you speak to the Virgin Call Centre Team and give them some advice on how to answer a customer query :)
Alison Emerson, Health Care Provider  5.0 / 5.0
25 January 2021
John was very helpful and guided me through what the problem was and how he was going to fix it. I now know what command prompt is so i am ready for any IT related question the next episode of The Chase throws at me! Thank you John. :)
Demi Howie, Health Care Provider  5.0 / 5.0
19 January 2021
great service able to help while I am working home rang twice today and problems solved swiftly - keep up the good work at concept regards michelle varty FFG
Michelle Varty, Distribution Company  5.0 / 5.0
14 January 2021
Speedy response and resolve to the issue. Many thanks :-)
Kirsty Crozier, Regional Charity  5.0 / 5.0
13 January 2021
Quick, efficient, friendly and non-patronising. Fab service as usual. Thanks
Audrey Henderson, Regional Charity  5.0 / 5.0
13 January 2021
Easy fix and full explanation given so if it happens again I can fix it myself
Judy McCartney, Manufacturing Company  5.0 / 5.0
07 January 2021
Anthony was really helpful in sorting my printer problem out. We can always rely on you guys!!
Lesley Errington, Financial Advisors  5.0 / 5.0
07 January 2021
The issue of an expiring password every 42 days seems a little bit short, and expecially when so many of us must be working remotely. I was unaware, and got cut-off last night with no warning.
Chris Hewitt, Regional Charity  4.3 / 5.0
07 January 2021
I believe it was a Christmas miracle :)
Stephanie Hall, Health Care Provider  5.0 / 5.0
21 December 2020
Very speedy response when I was back in the office and has worked around my home working to ensure this issue is resolved
Judy McCartney, Distribution Company  5.0 / 5.0
18 December 2020
Thanks for sorting this out and explaining what had gone wrong
Nicola Collins, Regional Charity  5.0 / 5.0
16 December 2020
What more can I say ***** 5 stars, excellent as usual. Thank you.
Jackie Kesson, Commercial Shopfitters  5.0 / 5.0
15 December 2020
damnnnn the concept crew be makin me think USB stands for unlimited swag boyz !! them dawgs are killin it. u put the hard in hard drive for real. keep it up gangstas
Dan Bage, Financial Advisors  5.0 / 5.0
15 December 2020
Dan responded very quickly and explained the issue clearly. I asked if he could show me know to turn autofill on and off, he took me through it step by step and gave more information than I expected. Which is appreciated! Thanks
Elise Campbell, Design and Fabrication Company  5.0 / 5.0
11 December 2020
Service is great - everyone at Concept is kind, helpful and really cheerful. Thank you
Anita White, Health Care Provider  5.0 / 5.0
07 December 2020
I didn't need help in the end, but Anthony was quick to assist, empathetic to my issue and we had a laugh when I realised all was well. A good call and just what I needed.
Mike Coates, Financial Advisors  5.0 / 5.0
04 December 2020
Issue resolved straight away for me as I needed access to my emails urgently. Excellent service.
Emma Storey, Veterinary Surgery  5.0 / 5.0
03 December 2020
The service I received surrounding my support query was excellent. I think I have spoken to all members of the team over the last few years and everyone is very pleasant. Daniel, as one of the newer team members. Is also very personable and I feel fits in very well. His turn of phrase ..."I'll just stick you on hold" brought a smile to my face..but maybe next time, he might want to say "I'll just put you on hold" :) Well done guys. Thank you
Beverley Garden, Design and Fabrication Company  5.0 / 5.0
03 December 2020
The service I received surrounding my support query was excellent. I think I have spoken to all members of the team over the last few years and everyone is very pleasant. Daniel, as one of the newer team members. Is also very personable and I feel fits in very well. His turn of phrase ..."I'll just stick you on hold" brought a smile to my face..but maybe next time, he might want to say "I'll just put you on hold" :) Well done guys. Thank you
Beverley Garden, Design and Fabrication Company  5.0 / 5.0
03 December 2020
Thankyou, great service as always
John Knox, Telecoms Provider  5.0 / 5.0
30 November 2020
My fault was dealt with efficiently and speedy. Hope you are all looking forward to Christmas and having some time off with your families to celebrate. Enjoy the Festive Season and all stay safe Joanne
Joanne Bishop, Financial Advisors  5.0 / 5.0
30 November 2020
Concept IT are a helpful and friendly team. They deal with any issue I have promptly and always stay in touch to update the progress.
Pardeen Wright, Telecoms Provider  4.3 / 5.0
30 November 2020
quick and efficient
Ross Craig, Regional Charity  5.0 / 5.0
30 November 2020
Fast service as always to get the problem solved!!
Lesley Errington, Financial Advisors  5.0 / 5.0
27 November 2020
on the last Friday in November, John gave to me , a cracking customer experience whilst I put up the Christmas tree :-)
Kirsty Crozier, Regional Charity  5.0 / 5.0
27 November 2020
Fixed up and running in double quick time. Thanks
Mike Watchorn, Manufacturing Company  4.5 / 5.0
25 November 2020
Auto generated item closure message sent out before the actual item had been addressed as I was not available on Monday and Tuesday. Once John came online. Sorted really well.
Mike Watchorn, Manufacturing Company  4.3 / 5.0
25 November 2020
My dock has been problematic from the start. Concept fought my corner with HP and installed a new one despite it being out of warranty. Thank you.
David Dale, Construction Company  4.8 / 5.0
24 November 2020
Everyone was very professional, polite but friendly from start to finish and that includes the lady who initially took my call. John explained exactly what I had to do so we could work out the problem and was very patient (even when I couldn't follow simple instructions at times). When I don't know what I'm talking about and I have to speak to people I get very anxious/nervous but I am always put at ease with any of the Concept IT team while they fix the issue. Always an excellent service.
Audrey Henderson, Regional Charity  5.0 / 5.0
25 November 2020
compton concept are the realest playaz in the game!
Dan Bage, Financial Advisors  5.0 / 5.0
23 November 2020
Daniel is an angel!x
Amy Lee, Retail Business  5.0 / 5.0
19 November 2020
Very quickly resolved.
Katie Craggs, Manufacturing Company  5.0 / 5.0
11 November 2020
Great service as always, thank you.
Lucinda Blair, Retail Business  5.0 / 5.0
08 November 2020
My problem was fixed straight away and everyone is really nice to speak to.
Demi Howie, Health Care Provider  5.0 / 5.0
05 November 2020
very good service and it got sorted out within minutes
Stephanie Austin, Regional Charity  5.0 / 5.0
04 November 2020
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0808 178 22 48
Concept IT is ISO27001 UKAS Certified Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2015 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is Cyber Essentials Certified