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0808 178 22 48
01207 234637
Monday-Thursday 08:30 – 17:30, Friday 08:30 – 16:30
IT Support Provided by Concept IT
Our customer feedback rating is currently 4.8 out of 5.0 based on 4953 satisfaction surveys
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Testimonials

We're great at asking for feedback on a continual basis through the surveys we issue at the completion of each and every piece of work we do.  We're not so great at asking for testimonials though.  Here are a couple which we've received and we promise to work harder to actively ask for them going forward!

Good Service
,   5.0 / 5.0
27 April 2020
friendly and helpful, thank you
,   4.8 / 5.0
23 April 2020
Went above and beyond to fulfil this request. Thank you very much indeed.
,   5.0 / 5.0
14 April 2020
First rate rapid response & solution as always thank you Craig @Concept ITS
,   5.0 / 5.0
09 April 2020
Fast, friendly and effective support thanks!
,   5.0 / 5.0
07 April 2020
supportive
,   5.0 / 5.0
06 April 2020
Good Service
,   5.0 / 5.0
02 April 2020
Perfect, done within an hour
,   5.0 / 5.0
01 April 2020
Thanks for quick response
,   5.0 / 5.0
01 April 2020
The team are always available and during time of crisis with Covid-19 the team remained available and gave a speedy resolution to assist keeping our business on the road!
,   4.3 / 5.0
01 April 2020
Gave me my sanity back in this challenging times
,   5.0 / 5.0
31 March 2020
Does the IT in Concept IT stand for Incredible Team? I think it should....
,   5.0 / 5.0
30 March 2020
Great advice
,   5.0 / 5.0
30 March 2020
Very quick, thanks
,   5.0 / 5.0
30 March 2020
Problem was sorted quicker than I expected, great service as ever ... keep up the good work!
,   5.0 / 5.0
26 March 2020
John was brill
,   5.0 / 5.0
26 March 2020
A speedy IT saviour!!
,   5.0 / 5.0
26 March 2020
I was talked through how to log on. I then went through the motions and logged on and off. If I need any help, I can just ring and an IT engineer will talk me through it all again. This is all new to me but time will tell if I've taken it all in. Many thanks.
,   5.0 / 5.0
25 March 2020
Fixed quickly as usual
,   5.0 / 5.0
25 March 2020
Craig immediately resolved the issue I had with my printer whilst I had to work from home
,   5.0 / 5.0
24 March 2020
Thanks John you are great!!!!!
,   5.0 / 5.0
24 March 2020
In what has been an unprecedented time of challenge for companies across all sectors, forcing us to explore new avenues of utilising our IT infrastructure. Concept IT has been excellent in providing the support needed to keep us working. Would highly recommend them to any company looking for IT support.
,   5.0 / 5.0
24 March 2020
Always very pleasant and professional. A solution is found every time.
,   4.8 / 5.0
23 March 2020
Very speedy and efficient - particularly in ensuring I understood all instructions. Thanks!
,   5.0 / 5.0
20 March 2020
Katy was extremely helpful and knowledgeable with regards to my queries. Thank you.
,   5.0 / 5.0
19 March 2020
Thanks John for sorting out my issue super fast! :)
,   5.0 / 5.0
19 March 2020
Drives were mapped whilst I was on the phone
,   5.0 / 5.0
18 March 2020
Fixed whilst on the phone in minutes
,   5.0 / 5.0
18 March 2020
John was extremely useful and dealt with the fault/s apparent quickly and efficiently. On noticing my hard drive was at fault, he set-up my new laptop for me with no questions or hesitation. Always a fast, reliable, and friendly service offered.
,   5.0 / 5.0
16 March 2020
Great service Thank You x
,   5.0 / 5.0
13 March 2020
I was locked out and it appeared that I'd lost the documents I had been working on but John was able to turn it around and recover everything that I thought I'd lost. Can't thank you enough for your professionalism.
,   5.0 / 5.0
13 March 2020
Craig was really polite and helpful and had the account unlocked very quickly. Always a good service with Concept IT and their staff are all very friendly. Thank you!
,   5.0 / 5.0
12 March 2020
Excellent service, very efficient and speedy fix. Well explained processes and friendly staff
,   5.0 / 5.0
10 March 2020
Excellent Support
,   5.0 / 5.0
06 March 2020
I had been trying to rectify a Sage Report query myself, for days, without success. So I thought the nature of my query would have taken so much longer to rectify, but John had the issue logged, sorted and closed within minutes. Well done John! Thank you so much :)
,   5.0 / 5.0
02 March 2020

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0808 178 22 48
Concept IT is ISO27001 UKAS Certified Concept IT is a HP Business Partner Concept IT is a Microsoft Small Business Specialist ensuring you always receive the best advise possible Concept IT is a Cisco Select Certified Partner and provides the best possible security and network solutions Concpet IT is ISO9001:2015 Quality Certified so you can be confident in receiving a fantastic service from us every time Concept IT is Cyber Essentials Certified