At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight. Here you will find the latest information, advice and news from Concept. If there are any topics you would like us to cover, please get in touch.
Thank you for taking an interest in Concept IT Middlesbrough. Concept IT are a team of devoted, experienced IT professionals, who are always on hand to offer support and information when you need it most.
We offer a wholly managed IT service for small to medium sized businesses in the Middlesbrough and North East areas which deliver everything your company needs to ensure it’s proceeding efficiently and securely.
Over the past ten years Concept IT has been involved in many varied and exciting projects along with providing sustainable and dependable quality IT support. We've gained a huge wealth experience in many different sectors from many different sized businesses.
Also knowing that each and every machine in your business network is constantly up to date ensures that the risk of virus infection or attack is minimised.
Your staff don’t have to remember to update the system themselves or make sure they're connected to the right system - as long as there’s internet, the machine will be up to date.
Our Content Filtering and Anti-Spam security services enable your staff to confidently work with emails and the internet. Our first promise is always the one hour call-back. Within one working hour of reporting your issue or request we will call you back to let you know what we have planned and when we will resolve it.
We are currently achieving 100.00% of calls within the hour and the average time for all call-backs is 1 minutes. Our service is backed up by service level agreements. Every issue or request which is logged with us is categorised and the corresponding SLA is assigned. Currently 80% of work is being undertaken within the SLA's.
We're proud of the quality, friendly and focused services we deliver throughout Middlesbrough. This enables us not only to retain clients for a very long time by being their trusted long term partner, but for them to recommend us to their trusted partners too.
Doing things right and ensuring everything we do revolves around our core values of quality, professionalism and integrity doesn't mean we're expensive; we invest in technology, use our experience and stick to best practices we are certain of to ensure we're efficient and effective.
Our Mission Statement encapsulates what we do and everyone at Concept ITS Middlesbrough believes in it:
To provide high quality, effective Managed IT Services to small and medium sized businesses. Be proactive and one-step ahead of them to give them the right solution with the right support at the right time for the right price. Our core values are the key to our success. Over the past decade we've worked out that these are what make us great and enable us to provide a fantastic service.