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At Concept, we don't just provide amazing IT Support and IT Services to businesses in the North East of England, we also like to share some of our knowledge and experience whilst providing guidance & insight. Here you will find the latest information, advice and news from Concept. If there are any topics you would like us to cover, please get in touch.
Research submits data which reveals that most cloud users are unhappy with the level of IT support they get from their suppliers.
According to a survey of 200 UK CIOs, 93% are now making use of off-site technologies, but 75% of them feel that making the move has required them to take a cut both in service and support.
To strengthen this opinion, 33% of those surveyed said they feel moving to the cloud has meant sacrificing admittance to most IT support services, while 84% said service suppliers could do more to decrease the upkeep burden this places onto on-site IT crews.
Some of the most shared gripes users disclosed about their experiences of using cloud support services highlighted the slow response times to customer questions, the low-levels of technical knowledge revealed by the call centre workforce, and the use of robotic phone systems.
While some cloud support suppliers offer extra support contracts, if users are willing to pay more each month, research alludes to most users resenting having to pay more for it, highlighting the misapprehensions around how using the cloud means in-house IT subdivisions will have less work to do.
Many firms adopt the cloud support so they can take away the annoyances related to managing their own IT support service, and reduce the load on in-house IT staff. Therefore, the need for continuing support and services will obviously be reduced, as it is outsourced.
Here at concept IT, we take these revelations to heart, and will absorb all of this knowledge by getting in contact with all of our customers to make sure once again that we are still the best Newcastle IT support one can get.
Concept IT uses our Managed IT services in Newcastle as the core service around which everything else is built. Understanding your business is key to the success of any system and service which your business needs. From this base, our solutions can be tailored to your needs. We commit ourselves to only working with clients who we maintain so you can be assured that we're always focused on looking after you.
At the heart of it all, we're friendly, helpful and supportive - we've got to be if you're going to enjoy working with us!
