We understand that robust IT systems are the backbone of your operations. Our mission is to provide you with efficient and effective IT support when you need it. As one of the few IT Service Providers in the North East boasting both ISO9001 and ISO27001 UKAS accreditations, while adhering to ISO20000 and ISO22301 standards, we offer unmatched quality and security.

Tailored Support

Our managed IT services form the foundation of our offerings, created to align with your objectives. By gaining a deep understanding of your business, we develop tailored solutions that address your specific challenges and drive growth. Your success is our primary focus.

Systems

At the core of our operations lies iTrac, our proprietary professional service administration system. This powerful tool manages enquiries, projects, tickets, and requests for each client, ensuring our team delivers personalised care. Our advanced servers and network monitoring systems operate 24/7, identifying potential issues before they impact your business. When an alert is triggered, our skilled engineers swiftly resolve the problem, minimising downtime.

Our Team

Our experienced and friendly service team is committed to delivering exceptional support. With a passion for customer care, we offer multiple channels for quick and efficient assistance, including phone support, email communication, and a user-friendly client portal.

Service

Every aspect of our service is underpinned by a robust Service Level Agreement. This is our pledge to address your concerns within specified timeframes, ensuring prompt resolution and maintaining the highest standards of customer satisfaction.