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Natural Stockcare is an animal supplement manufacturer, based in Blaydon. It is trusted by generations of farmers to provide livestock supplements that are safe, effective and easy to use.

Challenge

Director Patricia Smith wanted to work with a local IT company which could offer a dedicated team to look after all her firm’s IT needs. With the website being the main element of the business, it was vital that this was protected, whether from viruses or network issues, at all costs.

Additionally, when coronavirus restrictions came into force, she also wanted to make the transition to home-working as smooth and stress-free as possible.

Solution

We have been working with Natural Stockcare since 2019, when Patricia first got in touch.

She said: “Concept IT are relatively local to us, which I liked, and when the gentleman first came to see us, he explained Concept’s services thoroughly.

“He understood that we really need someone to be there for us when we need them. Our website is the main element of our company, this can’t go down or we would lose business.

“We also have to keep immaculate records to meet our GMP (Good Manufacturing Process) Plus accreditation and we can’t lose any information or have our systems be attacked by viruses.

“SecurITy is a must, and the work that Concept does helps us achieve this.”

Result

The Concept IT team have taken over Natural Stockcare’s entire IT operation, ensuring it all runs smoothly and, most importantly, safely.

Patricia said: “Working with Concept means we don’t have to worry about our IT anymore, and if anything goes wrong, I know they’re just a phone call away.

“The knock-on effect of this is that it saves our employees time, now we have a dedicated team to help with any issues.

“We use our computers for absolutely everything, so we need them to be secure; with the security Concept has provided, we know that we’re not going to get a virus and that we are protected, which gives us peace of mind.

“The team were also invaluable when we made the decision to all work from home in March; we have access to everything on our work computers at home, and Concept made the transition to a new working environment so easy for us all.”    

Testimonial

“Concept IT do everything we need them to do, and at a decent price. They totally understood our business, our needs, and make sure we’re looked after.

“The team are easy to talk to, very friendly and approachable – I’d recommend them to anyone.”

Patricia Smith, Director of Natural Stockcare