Cookie Policy
Last reviewed: 27 July 2026
1. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. Cookies help websites function correctly, improve user experience, remember preferences and provide information about how the website is used.
Cookies may be set by Concept IT Services Ltd (“we”, “us” or “our”) or by carefully selected third-party providers whose services are used on our website.
2. How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Remember your cookie preferences
- Improve website performance and user experience
- Understand how visitors use our website
- Measure the effectiveness of our marketing activities
- Improve the relevance of our communications and advertising
- Maintain the security and integrity of our website
We do not use cookies to collect personally identifiable information unless you have explicitly provided that information to us through forms or other interactions on our website.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation and security of our website and cannot be disabled through our cookie preference centre.
They may be used to:
- Maintain website security
- Remember privacy and cookie preferences
- Enable website functionality
- Prevent fraudulent activity
- Support website administration
Without these cookies, some parts of the website may not function correctly.
Analytics Cookies
Analytics cookies help us understand how visitors use our website by collecting information about website visits and interactions. The information collected is aggregated where possible and used to improve website content, performance and usability.
Google Analytics 4 (GA4)
We use Google Analytics 4 to collect information such as:
- Number of website visitors
- Pages viewed
- Time spent on the website
- User journeys through the website
- Device and browser information
- General geographic region
The information generated by these cookies may be transferred to and stored by Google in accordance with their Privacy Policy.
For further information, please visit:
https://policies.google.com/privacy
Analytics cookies are only enabled where you have provided consent.
Functional Cookies
Functional cookies allow the website to remember choices you make and provide enhanced functionality.
These may include:
- Remembering preferences and settings
- Remembering cookie consent choices
- Supporting website forms and user interactions
Marketing and Advertising Cookies
Marketing cookies help us understand the effectiveness of our marketing activities and allow us to show relevant content and advertisements to website visitors.
These cookies are only used where you have provided consent.
LinkedIn Insight Tag
We use the LinkedIn Insight Tag to:
- Measure the effectiveness of LinkedIn advertising campaigns
- Understand visitor interactions with our website
- Create aggregated reporting on website audiences
- Support relevant advertising on LinkedIn
LinkedIn may collect information such as IP address, browser information, device characteristics and website interactions.
For further information, please visit:
https://www.linkedin.com/legal/privacy-policy
HubSpot
We use HubSpot to support marketing, customer relationship management and website forms.
HubSpot cookies may be used to:
- Track website visits
- Remember returning visitors
- Measure marketing campaign performance
- Improve website user experience
- Manage website forms and enquiries
- Support customer communications
For further information, please visit:
https://legal.hubspot.com/privacy-policy
Mailchimp
We use Mailchimp to manage email marketing communications.
Mailchimp technologies may be used to:
- Monitor email campaign performance
- Measure email opens and link clicks
- Understand engagement with marketing communications
- Improve future communications
- Manage newsletter subscriptions
For further information, please visit:
https://www.intuit.com/privacy/statement/
4. Managing Your Cookie Preferences
When you first visit our website, you will be given the option to accept or reject non-essential cookies.
You can change your preferences at any time by clicking the Cookie Settings or Cookie Preferences (“C”) icon displayed on the website.
Your preferences will remain in place until you change them or your browser cookies are cleared.
5. Browser Controls
Most web browsers allow you to control cookies through their settings.
You can usually:
- View stored cookies
- Delete cookies
- Block cookies
- Configure browser notifications before cookies are stored
Please note that disabling certain cookies may affect the functionality and performance of the website.
Further information about cookies is available from:
6. Browser-Specific Information
Information on managing cookies in popular browsers can be found below:
- https://support.google.com/chrome/answer/95647
- https://support.microsoft.com/microsoft-edge
- https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- https://support.apple.com/en-gb/guide/safari
- https://help.opera.com
For other browsers, please visit the website of the relevant browser provider.
7. Third-Party Services
Our website currently uses services provided by:
- Google Analytics 4
- HubSpot
- Mailchimp
These providers may place cookies on your device when you interact with our website. Information collected by these services is subject to their respective privacy notices and terms.
We review third-party providers periodically to ensure they continue to meet our privacy, security and compliance requirements.
8. Google Analytics Opt-Out
You can prevent Google Analytics from collecting information about your website activity by installing Google’s browser add-on:
Google Analytics Opt-out Browser Add-on
9. Security of Information
Concept IT Services Ltd takes the security of personal information seriously and implements appropriate technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.
We maintain an Information Security Management System (ISMS) certified by a UKAS-accredited certification body to ISO/IEC 27001, the internationally recognised standard for information security management.
In addition, we maintain Cyber Essentials certification and apply security best practices across our systems, networks and business processes to help safeguard customer, visitor and business information.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, the services we use, applicable legislation or regulatory guidance.
Any changes will be published on this page and the review date updated accordingly.
11. Contact Us
If you have any questions regarding this Cookie Policy or our use of cookies, please contact:
Concept IT Services Ltd
Tanfield Lea Business Centre
Tanfield Lea North Industrial Estate
Stanley
County Durham
DH9 9DB
Telephone: 01207 234 637
Email: support@concept-its.co.uk