At Concept IT, we understand that every industry has unique IT requirements. That’s why we offer tailored business IT solutions designed to meet the specific needs of your organisation. To deliver the right tools for the job, we invest in leading software and systems that enable us to support your operations more efficiently and effectively.

Your Customer Portal
Your customer portal is your gateway to a transparent and collaborative IT support experience. It allows you to stay informed about the work our service team is undertaking on your behalf, monitor the proactive maintenance performed by our iTrac Live system, and access insightful reports that provide you with a comprehensive understanding of your service consumption.

Moreover, your staff and users can conveniently report issues and requests as they arise, while your finance team can access invoices and quotations, streamlining your IT management processes.

iTrac
At the core of Concept IT is our proprietary iTrac system, a powerful professional service administration platform. Through iTrac, we efficiently manage inquiries, projects, faults, and requests for each client, ensuring that our team is continuously delivering efficient and effective support.

iTrac provides comprehensive reporting capabilities, seamlessly integrating with your customer portal and collating maintenance tasks from iTrac Live. Additionally, it alerts our service team to any recurring issues, enabling us to proactively address potential challenges before they escalate.

iTrac Live
iTrac Live is our round-the-clock system monitoring solution, ensuring that your IT infrastructure is constantly monitored and maintained without any downtime. Daily maintenance schedules ensure that routine maintenance, proactive tasks, and Windows updates are carried out automatically, keeping your systems up-to-date and running optimally.

iTrac Live vigilantly monitors for issues and, in many cases, resolves them autonomously – on average, iTrac Live completes nearly 4,000 tasks per day without any intervention from your staff, allowing them to focus on their core responsibilities without disruptions.

At Concept IT, we are committed to providing you the right tools and solutions to drive your business forward, backed by our unwavering dedication to exceptional service and IT support.