IT Support Engineer

Cloud Support Engineer / IT Support Engineer – x2 vacancies available

Are you ambitious? Want to make a difference? Do you need more space to grow? Or are you stuck and don’t feel appreciated? If this sounds like you, Concept IT want to hear from you! We care about our team, and you’ll receive full support to achieve a healthy work-life balance with plenty of opportunity for career progression…

“2^nd Line Support” at Concept IT means you’ll play a key role in resolving server and infrastructure technical issues for Cloud technologies, including Microsoft 365.

The Role – Cloud Support Engineer / IT Support Engineer (2^nd Line Support)

Based at our Head Office in Tanfield Lea (County Durham), as a Cloud Support Engineer / IT Support Engineer you’ll take on a varied role where no two days will be the same.

You’ll be using the latest support tools, remote monitoring, management, and automation tools to provide support via telephone with remote / internet collaboration, but you will occasionally be required to travel to client sites across North East England to provide deskside support.

Although you’ll mostly focus on supporting Microsoft 365 and related Cloud technologies, you’ll still be involved with traditional on-site systems (Windows Server, Active Directory, backup services, etc.)

Other duties will include:

• Logging client support requests and ensuring call backs are made
• Providing expertise for technologies including desktop and server environments, network infrastructure and vendor specific hardware and software
• Assisting with new system installations both in our Tech Centre and at client sites
• Taking ownership of escalated issues from 1^st Line Support colleagues, following through to completion

The Package

• Salary in the region of £25,000 to £30,000 with the starting level dependent on experience
• Quarterly performance-based bonus scheme
• Access to a company vehicle or reimbursed travel expenses for travelling to / from client sites to / from our offices
• Opportunities for career progression
• 29 days annual leave including bank holidays
• Contributory company pension scheme
• Free eye tests
• Company workwear provided
• Discounted access to personal equipment through our employee discount scheme
• Free on-site parking

You’ll be employed on a permanent contract, working 39 hours per week 8:30am to 5:30pm Monday to Thursday, with a 4:30pm finish on Fridays. You’ll be part of an on-call rota (typically one to two calls per month), and there will be very occasional weekend work (typically one weekend every two to three months) required to meet business needs.

Our Requirements – Cloud Support Engineer / IT Support Engineer (2^nd Line Support)

• Experience gained working in a 2^nd or 3^rd Line IT Support role, either in an IT department as part of a wider organisation or as part of an MSP (external managed service provider)
• Experience gained working with Microsoft Windows and Server Support, including Microsoft 365 and Azure
• Excellent communication and interpersonal skills, with a friendly approach
• Full UK driving licence

Although not essential, having Microsoft 365 and / or Azure certifications is highly advantageous, as is experience gained working with Amazon AWS and having relevant AWS certifications.

All applications for this Cloud Support Engineer / IT Support Engineer (2^nd Line Support) role are to be submitted here.