Microsoft Solutions Engineer

Status: Full Time Salary: £30,000 - £40,000

About Concept IT:

Established in 2005, Concept IT is an award-winning, privately owned business providing fully managed IT services, support, cloud solutions and cyber-security solutions to organisations across the North East of England.

We believe in awesome, providing exceptional IT Services and first-class customer service to everyone we work with. We judge our success by our ability to look after both our employees and our clients. We’re one of only a few managed service providers operating in accordance with ISO9001, ISO27001, ISO22301, and are working towards ISO20000.

These internationally recognised standard enables us to provide world-class services to our clients by documenting our work, exceeding our SLAs and delivering exceptional quality through our processes.

Integrity is at the heart of everything we do, and we will only ever provide products and services that help to solve our clients’ problems.

Location:

This role requires you to be based at our Durham Head Office, located half way between Durham and Newcastle. This role is an office based full-time position, with site visits to meet clients.

About the Role:

As a Solutions Engineer at Concept IT you’ll have a strong technical background implementing Microsoft Cloud Solutions, digital transformation, Modern Workplace, solving problems as well as investigating and resolving a wide range of technical issues, including those escalated from support teams.

You’ll need to have extensive knowledge of a wide range of technologies including but not limited to: Microsoft Entra ID, SharePoint, Windows Server, Exchange, SQL, Microsoft 365, Virtualisation, RDS, Amazon AWS as well as networking technologies from Cisco and other market leaders.

As well as implementing & supporting Microsoft 365 and related Cloud technologies, you’ll also be involved with traditional on-site systems (Windows Server, Active Directory, backup services, etc.)

Main requirements for a successful Solutions Engineer:

An excellent understanding of and hands on experience with networking technologies and their associates concepts such as LAN/WAN/WiFi/DHCP/DNS/DMARC/DKIM
Exceptional knowledge of the services and concepts of Microsoft Server, Desktop operating systems, Microsoft Exchange Server and associated technologies
A strong understanding of Microsoft Entra ID, SharePoint, Exchange online, 365, its functions and security stacks
Previous experience of virtualisation such as Hyper-V, VMWare, Citrix, Clusters and SANs
Experience of Cyber Essentials, its concepts, assessment and certification
An excellent understanding of the best practices of backups, disaster recovery and advanced knowledge of and exposure to backup platforms (Acronis, Veeam, Datto Backup)

Main responsibilities:

Provide technical lead services on project work such as Microsoft 365 migration, server installation, hardware/network refreshes
Consult with clients and team members to design solutions
Work with our clients to arrange site visits, downtime windows and maintenance schedules
Implementation of solutions for clients on both small works and projects including configure and installation of equipment
Ensure day to day service delivery is in line with our working policies, operating procedures and ISO standards
Taking ownership of escalated issues from other Support colleagues, following through to completion

At Concept, our team is very special; our services are exemplary and client care is first class. Being part of the Concept Team isn’t easy and you need to be an exceptionally dedicated, talented professional to join us.

Why work for Concept IT?

We believe in awesome. We don’t put profits first – we judge our success by our ability to look after both our employees and our clients. As integrity is at the heart of everything we do, we will only ever provide products and services that help to solve our clients’ problems.

We’re a fun and friendly bunch of people who get on well and have great fun whilst remaining professional and delivering quality work to our clients. We always encourage a healthy work-life balance, and help you achieve your best through coaching, training, and providing opportunities for growth.

The Package:

As a Solutions Engineer, you’ll benefit from superb career opportunities and be provided with all the tools you need to develop and thrive within our growing, ambitious business. We know our employees are our most valuable asset, and we’ll support you every step of the way to ensuring a successful future for you, our clients, and our company.

You’ll also benefit from:

A salary in the region of £30,000 to £40,000 with the starting level dependant upon experience
Access to a company vehicle or reimbursed travel expenses for travelling to / from client sites from our offices
Quarterly performance-based bonus scheme
29 days annual leave including bank holidays
Contributory company pension scheme
Free eye tests
Health & Wellbeing Scheme
Company workwear provided
Discounted access to personal equipment through our employee discount scheme
Free on-site parking

This is a permanent position, working 39 hours per week 8:30am to 5:30pm Monday to Thursday and 8:30am to 4:30pm on Fridays. You’ll be part of an on-call rota , and there will be very occasional weekend work required to meet business needs.

Our Requirements – Solutions Engineer:

- Experience gained working in a 2nd or 3rd Line IT Support role, either in an IT department as part of a wider organisation or as part of an MSP (external managed service provider)
- Creative with a positive outlook to new challenges and change
- Experience gained working with Microsoft Windows and Server Support, including Microsoft 365 and Azure
- Excellent communication and interpersonal skills, with a friendly approach
- Full UK driving licence

Although not essential, having Microsoft 365 and / or Azure certifications is highly advantageous, as is experience gained working with Amazon AWS and having relevant AWS certifications.

Every new member of our team receives weekly progress meetings for the first 8 weeks, a comprehensive 90 day onboarding & training plan and monthly 1-2-1’s.

More About Us

We support our clients with a variety of leading software and hardware solutions. In terms of software, as a Microsoft Silver Partner, we primarily provide support with Microsoft products, however, we also provide support for Sage, Adobe, Apple and Android mobile OS, as well as network printing and back-up technologies. In relation to hardware we focus on HP, HP Enterprise, Aruba, Cisco, and Meraki products, in addition to setting up firewalls, network switches and servers, and leased line connectivity.