Our IT services engineers can rapidly connect to your desktop computers to carry out any IT support such as upkeep, upgrades or installations via remote, allowing you and your staff to carry on your business with little disruption.
A problem solved…
Our servers and network monitoring systems can help classify problems before they actually happen. When a problem is found, it will immediately alert us, mark it with a priority level and our engineers can resolve the issue.
The bulk of the time, the client will never know of the issue and will continue using their IT systems as usual without disruption. IT services has become critical to the endurance of many SME’s, Businesses and Charities in Durham, Newcastle, Sunderland and across the North East. Downtime can really affect business, but an IT Support agreement from us can ensure your IT systems are maintained stress free, and running the way they should be so interruptions are kept to a minimum.
It’s good to talk…
Your staff can enjoy having unlimited access to our help desk and technical support whenever they need it. Even if it’s just advice and a chat you need; our team are always willing to help. Letting us take care of the system enables your workforce to concentrate on what they should be doing—driving your business forward.
Our advanced live software minimises downtime through automating many regular tasks such as maintenance routines, monitoring backups, security updates and priority alerts on issues which could stop you from working. Because our Managed IT Services keep all of your PCs, laptops and Macs up to date, you can rest assured that you’re protected as far as possible from virus and security breaches.
So, quite simply, the benefits of Concept IT Services are:
- Knowing that whatever happens with your system you’re covered with one fixed monthly fee, making budgeting simple
- Knowing what’s happening on every device, at all times with instant alerts by email. This allows you to set flexible policies for the office, at home or on the road and allows access for employees to specific sites
- With real-time policy updates to devices, management of this service couldn’t be simpler
Our IT support can be accessed in many ways, easily and efficiently regardless of where staff are working, so ensure your staff get the support they need wherever they are.
To see how we can help you and your business, get in touch now… Click here